Terms & Conditions
Corporate information
“Candy Mouth” is a trading name of The Chilli Jam Man Limited, a limited company registered in England and Wales under company number 07005473, whose registered office is at Brecken Lodge, Thixendale, Malton, North Yorkshire, YO17 9LS. Registered for VAT under number 984554866.
Website terms and conditions
The browsing of this website by visitors is deemed to be acceptance of the terms and conditions set out on this page. If you don’t agree with anything in these terms and conditions, then please stop using our website.
The content of this site is for general information purposes only and is subject to change at any time and without notice.
Below there are sections dealing with specific areas of our business, some or all of which may be of relevance. They all form part of the terms of use of our website.
Online shopping terms and conditions
The following terms and conditions apply to purchases made through our online store.
Delivery times (in particular for courier services) are indicative only and are not guaranteed, as they are outside our control.
Cancellation may be effected prior to the postage of the order by email to hello@candymouth.co.uk – be sure to have your order reference to hand to enable us to process the cancellation and refund speedily.
We want you to be completely satisfied with your purchases – if there has been any damage to any items whilst in transit then please inform us within 24 hours of receipt and we will rectify the situation. Likewise if there are any excess items in, or items missing from, your order then please contact us within 24 hours of receipt to enable us to rectify the position as quickly as possible.
For non-defective food items, for health and hygiene reasons, we are unable to accept returns. Non-food items, where not defective, may be returned within 14 days of receipt, provided that they are in their original packaging (if any) and in their original condition, and a refund will be issued upon receipt.
Any queries whatsoever relating to any online orders may be raised by email to hello@candymouth.co.uk or through the contact form.
Your statutory rights are unaffected.