FAQ’s

How long will it take for my order to be sent out?

All orders are shipped as quickly as possible.  We aim to send items on the next working day, but this can be slightly longer when busy.  Please be aware that certain times of the year (ie Christmas) may lead to a slight delay.

What delivery service do you use?

We use Royal Mail and Parcelforce and ship to UK Mainland only. Delivery is free for standard shipping (2-3 working days) or upgrade to tracked next day shipping for £3.95.

What size are the personalised sweet jars?

The glass jar is around 17cm tall and just over 10cm wide. It’s filled with a minimum of 650g sweets and weighs around 1350g-1400g when filled.

How do I look after my sweet jar?

Wash gently on the inside of the jar with soap and water. Use a damp cloth for the outside of the jar. As the lettering is permanent vinyl this is not suitable for the dishwasher.

How can I contact you?

The best way to contact us is by email – hello@candymouth.co.uk.

Can I amend or cancel my order?

If you get in touch with us within a couple of hours of ordering, we should be able to do this for you. Drop us a line and we’ll get back to you asap.

Do you accept returns?

Due to the nature of our business, we do not accept the return of opened products or personalised items. If there is a problem with your order please contact us and we’ll be happy to help.

How important is it that I get the spelling right?

Very! Please double check the spelling carefully. We’ll contact you to check it if it’s something obvious that’s going on one of our personalised jars, ie ‘Sweeets’ – but that will cause a delay. We’ll use our common sense on gift message postcards.

Can I send this straight to the recipient?

Absolutely! Just add their details in the delivery address section. You can also add a handwritten Candy Mouth postcard to your order which makes a great alternative to a card!

I love my jar – can I buy the same again?

Absolutely! Just login to your account and click ‘re-order’ next to the relevant order, and we’ll get your order in the post asap.